Return & Refund Policy
Return & Refund Policy
Return Window
We offer a 30-day return period for all products from the date of delivery. Returns initiated after 30 days may be considered on a case-by-case basis - please contact info@naturobath.com.
Return Eligibility
- Products must be unused and in their original condition
- Original packaging must be intact
- A valid proof of purchase or receipt is required
- Defective or damaged items can be returned for a full refund or replacement
Return Process
1. Contact us at info@naturobath.com to initiate your return
2. You will receive return shipping instructions
3. Ship the item back using your preferred carrier
4. Once received, we will inspect the item
5. You will receive an email notification about the status of your return
Refund Process
- Upon approval, refunds will be processed within 1 business day
- The refund will be issued to your original payment method
- Original shipping costs are non-refundable
- You are responsible for return shipping costs
Shipping Guidelines
- Customers are responsible for return shipping costs
- For items valued over $75, we recommend using trackable shipping or purchasing shipping insurance
- We are not responsible for items lost during return shipping
- Delivery times for exchanges may vary by location
Special Circumstances
Sale Items
- Sale items are eligible for exchange only, subject to availability
- The same return conditions apply as regular-priced items
Gift Returns
- Items marked as gifts at purchase can be returned for store credit
- A gift certificate will be issued for the item's value
- If not marked as a gift at purchase, the refund will be issued to the original purchaser
Exchanges
- Exchanges are offered for defective or damaged items only
- Contact info@naturobath.com to arrange an exchange
- The same item will be shipped once the return is received and approved
Refund Tracking
If you haven't received your refund:
1. Check your bank account again
2. Contact your credit card company to verify processing
3. Contact your bank to check for pending refunds
4. If still unresolved, email us at info@naturobath.com
Contact Information
For any questions or concerns about our return policy, please contact us at:
Email: info@naturobath.com